Event Operations Manager

Royal Sno is seeking experienced, mission-driven applicants for the position of Event Operations Manager. This is a new role, designed for a professional looking for a meaningful opportunity in a growing organization that makes a difference in the lives of youth and our community.

A part of the Natural Born Leaders Academy curriculum, Royal Sno is a social enterprise that specializes in providing hands-on entrepreneurship education to cultivate a community of future business owners by employing them to operate a Royal Sno Bus. 

Primary Responsibilities : 

Staff Training and Supervision

• Ensure staffing levels match season demand

• Create student work schedules, adequately staffing all confirmed events 

• Train students on bus operations and quality customer service

• Track/verify hours worked by students

Business Development and Fiscal Oversight 

• Cultivate future opportunities through partnership creation, proactively researching community events, and promoting the availability of private events

• Ensure end-of-event cash reports are completed correctly

• Adhere to cash safety procedures

On-Site Event Management

• Drive bus to and from events

• Oversee event setup, duration, and breakdown

• Engage in entrepreneurial/career exploration discussions with students during downtime

• Maintain safety and food quality standards

• Ensure a sanitary work environment; clean and disinfect all workstations, machines, and other surface areas

• Model high standard of customer service during high-volume, fast-paced operations

• Resolve any escalated customer complaints 

• Perform post-event evaluation

Inventory Management

• Monitor supply levels to maintain appropriate inventory quantities 

• Place supply orders with approved vendors while adhering to approved budget constraints

Supervisory Responsibilities 

• Direct supervision of students/event staff

Minimum Qualifications

• Passion for serving young people, social justice, community, entrepreneurship, and service leadership

• Patience and experience working with youth ages 14-19 from varying backgrounds

• Effective communication skills

• Honesty, integrity, and transparency

• Reliable transportation

• Ability to pass a criminal background check

• High School Diploma

• Google Suite proficiency (Gmail, Google Sheets, Google Docs, Google Slides, etc.) 

• Financial literacy and budget management

Preferred Qualifications

• Prior supervisory experience

• Previous food service experience

Required Certificates, Licenses, and Registrations

• Valid Driver's License

• CPR and First Aid

Physical/Environmental Demands

• Ability to lift and carry 50-60lbs multiple times throughout the shift

• Ability to perform job function in varying weather conditions and temperatures

Commitment

The Event Operations Manager role is currently seasonal, with a commitment to the entire season (April-October) requested. However, there is potential to grow into a permanent, year-round role with expanded responsibilities. High concentration of events will fall on evenings, weekends, and holidays. Our season is May-October)

Compensation 

The salary range for this position is $15-$20 per hour. (Contract-1099)